| An important communication tool for managers is known as active listening. It helps better insure that managers understand employees and that feedback is encouraged. What is active listening? |
| A) Active listening is when you allow the employee to finish what they are saying before speaking. |
| B) Active listening is when you maintain eye contact with the employee the whole time they are speaking. |
| C) Active listening is when you make a response that states what you have heard from the employee. |
| D) Active listening is when you listen to an employee with undivided attention and not be distracted. |
