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| In order to set up a managerial control system, the first step is to establish performance standards. What example of a performance standard is most difficult to measure and the biggest challenge to the manager? |
| A) Time based standards such as time required to complete repairs. |
| B) Numerical standards such as machining tolerance. |
| C) Monetary standards such as over-time costs. |
| D) Intangible standards such as morale or attitude. |
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